Delivery & Returns

Free UK Delivery

Every order to a UK address ships free, with no minimum spend. You'll receive an email with tracking details once your order has been dispatched.

30-Day Returns

We want you to love what you buy. If you change your mind, you can return most items within 30 days of delivery for a full refund.

How to return an item

Email us at richardktm450@gmail.com with your order number and the item(s) you'd like to return.
We'll reply with your return address and instructions. Please don't send items back before contacting us, as returns sent without authorisation may not be processed.
Pack the item securely and send it back using a tracked service, keeping your proof of postage.

Conditions

Items must be unused, in their original condition and, where possible, in the original packaging.
For change-of-mind returns, return postage is paid by you.
For safety and hygiene reasons, items that have been used may not be accepted unless faulty.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged or not as described, contact us within 30 days of delivery with your order number and a photo of the problem. We'll arrange a free replacement or a full refund, including any postage costs. This does not affect your statutory rights under UK consumer law.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are made to your original payment method within 14 days. Your bank may take a few extra days to show the funds.

Your legal rights

Under the Consumer Contracts Regulations, you have the right to cancel an online order within 14 days of receiving it. Our 30-day returns window is in addition to these rights, not instead of them.